COVID-19 - Information for Jasper

On March 11, the World Health Organization declared the COVID-19 situation a global pandemic. 

The latest information about COVID-19 is available from the Government of Alberta at

The health and safety of our community is the Municipality’s top priority. Residents are urged to prevent the spread of COVID-19 and follow the Government of Alberta’s requirements, including: 

  • keeping a two metre distance from others while in public
  • frequent hand washing
  • proper hygiene
  • self-isolating if required

Concerned about an establishment or individual not following the Alberta public health orders? 

File a complaint with Alberta Health Services online; the information will get communicated to the local health inspector, who will investigate the complaint:

What is the Municipality doing?

Emergency Coordination Centre and Emergency Social Services activated

On March 12, the Municipality of Jasper activated its Emergency Coordination Centre (ECC) to: 

  • coordinate with other agencies; 
  • ensure the safety and health of residents and staff; 
  • maintain essential services and emergency response; and 
  • support Alberta Health Services through this pandemic. 

The Emergency Social Services (ESS) branch was also activated, enabling the Community and Family Services team to better support residents to access local, provincial and federal programs.

Council meetings now held online

Join us for Council meetings every Tuesday morning at 9:30am. 

Meetings will be held via Zoom until June. Click here for details on how to connect. 

Please note that there is no meeting on the fifth Tuesday of the month. 

COVID-19 Referral Line

Questions about what the Municipality is doing? Looking for general information or referrals? 

Call the Municipality of Jasper COVID-19 Referral Line at 780-852-6530. This line does not provide medical advice. 

Property tax and utility bill penalty deferrals

In response to the impact COVID-19 is having on Jasper residents and business owners, Council deferred penalties on property tax and utility bills. This means bills are still due, but you have until September 1, 2020 to pay for them without additional costs. 

Property tax notices for 2020 will be issued in June, while utility bills will continue to be issued every two months. 

If you are registered for pre-authorized payments and would like to stop them, please contact us as soon as possible. 

Please leave a message if no one is available and we will return your call. 

There is no application process; penalties will be waived automatically if we do not receive payment. 

Residents and business owners are encouraged to continue paying their municipal bills if they are able, and to pass on any deferrals to tenants.

Changes to Municipal Services

Playgrounds closed, parks and green spaces open

Municipal playgrounds and play structures are closed. Parks and green spaces remain open with the exception of Lions’ Park and Fireman’s Park. 

This decision was made to limit exposure to the COVID-19 virus on hard surfaces (such as playground equipment) while allowing residents to continue to use municipal parks and green spaces. 

Please maintain social distancing, avoid gathering in groups and practice frequent hand washing. The off-leash area remains open.

Beverage containers and plastics recycling suspended

The Operations Department is suspending the collection of beverage containers and household plastics until further notice. 

These categories of recyclables are the most likely to have been in contact with the COVID-19 virus (i.e. in contact with people’s mouths) and therefore pose a health and safety risk to our staff. Waste management authorities across North America are recommending this approach as a best practice. 

Individual beverage container bins located downtown are being removed (as of Monday, March 23), and receptacles for beverage containers and plastics in S-Block and at the Activity Centre parking lot will be shut down. 

Residents should dispose of beverage containers and plastic items with their regular garbage for the time being. Holding on to recyclables is not recommended for sanitary reasons. We do not know when the service will resume. Thank you for your understanding. 

Facility closures

For the health and safety of staff and patrons and to limit exposure to the virus, the following facilities are closed to the public: 

  • Jasper Fitness and Aquatic Centre 
  • Jasper Activity Centre and Arena 
  • Wildflowers Childcare and Out of School Care
  • Administration Office 
  • Community and Family Services office (including Community Outreach Services)
  • Jasper Library and Cultural Centre (including the Jasper Municipal Library, Association Canadienne Francaise de l’Alberta, Jasper Artists Guild and Habitat for the Arts)

The timeline for re-opening the municipal facilities listed above is unknown at this time. Municipal staff in several areas are still at work and providing essential services remotely. 

Contact Us

Administration Office

Residents and business owners are encouraged to use online banking to pay utility bills, or email or leave a message at 780-852-3356 to contact the Administration Office for any other inquiries. 

  • The deadline for renewing business licenses has been extended by a month to April 30. 
  • The Meet with the Assessor event has been cancelled. Interested property owners can contact Natasha Malenchak at or 780-852-6511 to discuss their property assessment and be connected with the municipal assessor via telephone or email. 

Culture and Recreation

Membership fees for recreation facilities (including the gym, pool and activity centre) will not be charged during the closure. More information will be communicated to members as it becomes available. 

Any inquiries for the Fitness and Aquatic Centre team can be directed to or leave a message at 780-852-3663. Please note that all evening sports programs held in local schools (basketball, volleyball, pickle ball, etc.) are also cancelled.

Community Outreach Services

If you need support accessing federal, provincial or local services, Community Outreach Services is here to help.
Give us a call at 780-852-2100.

We will continue to provide non-judgmental support services and referrals; however, our Outreach Workers will do this remotely, limiting face-to-face contact between staff and clients.

Outreach Workers will support the community using FaceTime, Zoom, text messaging, social media and phone calls.

Stay Connected

Check our website and social media for updates on the municipal response: 

All individuals in Jasper should sign up for emergency alerts from the Municipality of Jasper

Get your information from credible sources 

Messages from the Mayor

Message from Mayor Ireland on COVID-19, April 2, 2020

Message from Mayor Ireland on COVID-19, March 23, 2020

Message from Mayor Ireland on COVID-19, March 20, 2020