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Posted on: March 12, 2020

Coronavirus (COVID-19) information for Jasper

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Updated March 24, 2020

Playgrounds closed, parks and green spaces open

Effective Tuesday, March 24, municipal playgrounds and play structures will be closed. Parks and green spaces will remain open with the exception of Lions’ Park and Fireman’s Park. 

This decision was made to limit exposure to the COVID-19 virus on hard surfaces (such as playground equipment) while allowing residents to continue to use municipal parks and green spaces. Keep checking our website and social media for further updates. 

Please maintain social distancing, avoid gathering in groups and practice frequent hand washing. The off-leash area remains open. 

Playgrounds closed due to COVID-19

COVID-19 Referral Line

The Municipality of Jasper launched a COVID-19 Referral Line. If you have questions about what the Municipality is doing in response to the pandemic or about the services that are available in Jasper, call 780-852-6530.

COVID-19 Referral Line

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Updated March 23, 2020

Jasper takes pride in its ability to welcome visitors and offer memorable experiences. But now – in the midst of the COVID 19 crisis – is not the time to visit.

Message from Mayor Ireland, March 23



Beverage containers and plastics recycling suspended

The Operations Department is suspending the collection of beverage containers and household plastics until further notice. These categories of recyclables are the most likely to have been in contact with the COVID-19 virus (i.e. in contact with people’s mouths) and therefore pose a health and safety risk to our staff. Waste management authorities across North America are recommending this approach as a best practice. 

Individual beverage container bins located downtown are being removed (as of Monday, March 23), and receptacles for beverage containers and plastics in S-Block and at the Activity Centre parking lot will be shut down. 

Residents should dispose of beverage containers and plastic items with their regular garbage for the time being. Holding on to recyclables is not recommended for sanitary reasons. We do not know when the service will resume. Thank you for your understanding. 

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Updated March 20, 2020

There are currently no impacts to Municipality of Jasper essential services. While several municipal facilities are closed, staff are still working and continue to provide services to the residents of our community. 

Please check the Alberta Health website at www.alberta.ca/covid for the latest information on COVID-19, signs and symptoms, and other health directives.

Message from Mayor Ireland, March 20 


Community Outreach Services is just a phone call away 

If you need support accessing federal, provincial or local services, Community Outreach Services is here to help.
Give us a call at 780-852-2100.

Emergency plans activated

On March 12, the Municipality of Jasper partially activated its Emergency Coordination Centre (ECC) to better coordinate with other agencies and ensure the safety and health of residents and staff; maintain essential services and emergency response; and support Alberta Health Services through this pandemic. 

The Emergency Social Services Plan has also been activated, enabling the Community and Family Services team to better support residents to access local, provincial and federal programs.

Municipal green spaces and off-leash area open

Municipal green spaces and the off-leash area are open. Please enjoy responsibly by: 

  • actively supervising children and pets
  • avoiding gathering in large numbers
  • maintaining appropriate social distancing, and 
  • always practicing good hand washing and respiratory hygiene

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Updated March 18, 2020

Jasper COVID-19 Mutual Aid on Facebook

Community Outreach Services has created a Facebook group to coordinate community support for residents who are isolated during the Covid-19 outbreak. 

The goal is to support each other by running their errands, spreading accurate information and providing community/emotional support. 

The group provides a place for community members who are in need of assistance to reach out and connect with people are able to lend a hand.

Remember to follow best practices when helping your neighbours: 

  • Wash your hands thoroughly before touching items that you’ll be dropping off at people’s homes
  • Sanitize items before lending them out or giving them away
  • Drop items off on a person’s doorstep without coming into contact with them (maintain a two metre distance). 

To join the group, visit Jasper COVID-19 Mutual Aid.

Community Outreach Services is just a phone call away

If you need support accessing federal, provincial or local services, Community Outreach Services is here to help.
Give us a call at 780-852-2100.

We will continue to provide non-judgmental support services and referrals; however, our Outreach Workers will do this remotely, limiting face-to-face contact between staff and clients.

We recognize that this is a time of increased vulnerability, and have made plans to maintain regular hours--Monday to Friday 9am-4:30pm--and adapt our services to meet the community’s needs.

Outreach Workers will support the community using FaceTime, Zoom, text messaging, social media and phone calls. 

Facility closures and alternative service delivery

For the health and safety of staff and patrons and to limit exposure to the virus, the following facilities are closed to the public: 

  • Jasper Fitness and Aquatic Centre 
  • Jasper Activity Centre and Arena 
  • Wildflowers Childcare and Out of School Care
  • Administration Office 
  • Community and Family Services office (including Community Outreach Services)
  • Jasper Library and Cultural Centre (including the Jasper Municipal Library, Association Canadienne Francaise de l’Alberta, Jasper Artists Guild and Habitat for the Arts)

The timeline for re-opening the municipal facilities listed above is unknown at this time. Municipal staff in several areas are still at work and providing essential services remotely. 

The off-leash area and municipal parks and playgrounds remain open.

Administration Office

Residents and business owners are encouraged to use online banking to pay utility bills, or email admin@town.jasper.ab.ca or leave a message at 780-852-3356 to contact the Administration Office for any other inquiries. 

  • The deadline for renewing business licenses has been extended by a month to April 30. 
  • The Meet with the Assessor event has been cancelled. Interested property owners can contact Natasha Malenchak at nmalenchak@town.jasper.ab.ca or 780-852-6511 to discuss their property assessment and be connected with the municipal assessor via telephone or email. 

Community Outreach Services

The Community and Family Services department is maintaining regular hours of operation (Monday to Friday, 9am to 4:30pm) and adapting its services to meet community needs. Nonjudgmental support services and referrals will be provided by Outreach Workers remotely, limiting face-to-face contact between staff and clients. If you require assistance, call 780-852-2100 to be referred to an Outreach Worker .

Wildflowers Childcare fees will not be charged during the closure. More information will be provided to affected families as it becomes available. The Municipality of Jasper recognizes this is a challenging situation for families. The health and welfare of children, families and staff is our priority. 

Culture and Recreation

Membership fees for recreation facilities (including the gym, pool and activity centre) will not be charged during the closure. More information will be communicated to members as it becomes available. 

Any inquiries for the Fitness and Aquatic Centre team can be directed to aquatic@town.jasper.ab.ca or leave a message at 780-852-3663. Please note that all evening sports programs held in local schools (basketball, volleyball, pickle ball, etc.) are also cancelled.

About COVID-19

On March 11, the World Health Organization declared the COVID-19 outbreak a global pandemic. Canadians are being asked to help ‘flatten the curve’ and take measures to slow down the spread of the virus to reduce the load on the country’s healthcare system. 

The Municipality of Jasper’s first priority is the health and safety of its residents, visitors and staff. 

Community Dinners, Parent Link events and Volunteer Appreciation Banquet cancelled 

The Municipality of Jasper completed a risk assessment for mass gatherings provided by the Public Health Agency of Canada (PHAC) and has cancelled the following municipal events: 

  • Community Dinner – Sunday, March 22
  • Volunteer Appreciation Banquet – Wednesday, April 22

A risk assessment tool provided by the Public Health Agency of Canada showed that Community Dinners pose several potential risks for the transmission of COVID-19, including the sharing of food and the gathering of people from all age groups, including those who are at a greater risk of severe illness (older adults) and those who are at greater risk of spreading the illness (young children). 

What the Municipality of Jasper is doing 

Municipal staff and elected officials are monitoring information releases and updates from the federal and provincial governments to ensure we continue to act in the best interest of Jasper residents and visitors. 

Municipal priorities in the event of an outbreak include: 

  • limit exposure of staff and patrons to the virus; 
  • maintaining essential services (such as water treatment and distribution, waste collection); and 
  • maintaining emergency response capacity.

Municipal staff is working closely with Alberta Health Services staff. All individuals in Jasper should sign up for emergency alerts from the Municipality of Jasper

Prevent the Spread

All Albertans are encouraged to take personal steps to help prevent the spread.

To protect yourself and others:

  • stay home and away from others if sick or in isolation
  • wash hands often, using soap and water for at least twenty seconds
  • cover coughs and sneezes
  • avoid touching face with unwashed hands
  • avoid travel outside Canada
  • self-isolate for 14 days if returning from travel outside Canada or were exposed to COVID-19

Get your information from credible sources 

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